Building Trust Project
Learning from Covid by building trust


The Covid-19 pandemic both increased health inequality and shone a spotlight on it.

It revealed that black and Asian communities in particular were reluctant to take the Covid vaccine due to a long-standing lack of trust in the healthcare system as a result of their lived experience.

We need health and care services that work equally for everyone and in which everyone feels confident.

That means taking a new approach towards shaping and providing healthcare, with residents, community groups, the NHS and councils working in real collaboration.

Not yet another report but real action.

Building Trust project in H&F

This is why, in Hammersmith & Fulham, the council has instigated a Building Trust project with local residents, community groups and NHS North-West London.

Beginning with black residents, local people will tell their stories face-to-face to those in the NHS and council who plan and provide our local health and care services – people in positions of authority who have the power to change things for the better.

The aim is for these sessions, which are being led by the borough’s voluntary and community sector, to create a shared understanding of how difficult issues like structural racism and poverty affect residents’ experiences of health and care services and the outcomes they get.

The next step will be to make the improvements needed, with residents and the people who run local health and care services genuinely co-producing this.

The outcome should be better services for everyone, leading to greater trust in the health and care system by people who currently feel less well treated as a result of their background.

Week 1: Wednesday 6th of Jan 2021 - Explore /reflect / identify

The Processes

  • Providing you the community leaders with safe space to reflect on last year 2020 experiences
  • Recognising and acknowledging the implications of Covid19 on your own wellbeing, while dealing with uncertainties, loss and possibly living through difficult times
  • Exploring your own feelings and thoughts about those implication
  • Reflecting on your behaviours and ways of being

The Results

  • Have a clear understanding of the impact of Covid19 on you personally and on the overall community
  • You will be able to evaluate what is good or bad about your experiences
  • You will be able to analyse what sense you can make of these experiences
  • You will Conclude what are your needs and what could you improve on
Week 2: Wednesday 13th of Jan 2021 - Equipping you with the right tools

The Processes

  • Providing you the community leaders with information on a range of wellbeing topics
  • Learning some basic but effective ways of how to challenge some of your own thoughts and reflect on your behaviour
  • Helping you identify individually and as a group some coping strategies
  • initiating your self-improvement plan

The Results

  • Increased self-awareness
  • You will have a better understanding of boundaries
  • You will have a better connection with your inner self
  • Increased motivation and resilience
  • You will have an adaptive response to change
  • You will better be equipped to grow and develop in your roles as community leaders while sustaining your own needs and moving towards better future
Week 3: Wednesday 20th of Jan 2021 - Communication in the modern era

The Processes

  • Looking at the many communication challenges that have arisen from using digital tools in everyday life such as Zoom
  • Exploring the range from the basics of communication through to advanced skills for more complex situations such as giving advice, online assessments and interviews
  • Sharing views on how to be involved in decision-making processes involving others
  • Utilising your own expertise of identifying the digital needs of the people in the community

The Results

  • You will address some of your challenges and identify what new skills are needed?
  • You will be encouraged to learn new skills, seeking self-empowerment
  • You will identify what is needed for you to improve your digital skills for more effective and efficient way of communicating in the modern word
  • You will be more inclusive and up to date
  • You will be able to represent your community and be voice in all different platforms
  • You will become an influencer and make a change happen
Week 4: Wednesday 27th of Jan 2021 - Recognising change and Lasting the distance

The Processes

  • Focusing on change, better understanding of what does it mean to you?
  • Understanding how of do you cope with change?
  • Understanding and acknowledging what that transition will mean to you?
  • Recognising what will happen if you don’t change?
  • Acknowledging who is responsible of making that change happen in your life?

The Results

  • You will have a better understanding of the barrier stopping you make a change happen
  • You will identify you own way of breaking free from those barriers
  • You will initiate a plan of how you will make change happen
  • You will be able to identify how you will implement those changes and how would it help you as community leaders
  • You will be able to adapt and deal with new ways of working for better future, creating a resilient community

To book a place please contact Sharon Tomlin or Shad Haibatan at SOBUS
Email: [email protected] / [email protected]
Please note that places are limited and please ensure that you are free to attend all 4 sessions for a better outcome and result.

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Mellezia | Director of Rena Initiative

Apricot wellbeing programme has enabled me to create two hours weekly for self -care where I reflect on my own health and wellbeing in a supportive and empowering environment...

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Zoltan Harshegyi | Founder ECHO Friends – “Spread the World”

I always thought of myself as a confident person, who could deal with his issues that holds him back alone, or sometimes with a chat with a friend. But during the last year, I had to realise that I certainly have some serious underlying issues that affect my wellbeing and happiness. It was hard to admit it to myself, but at the same time I did it, I got an email from Nawal introducing this programme...

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Elaine Robison | Community leader in Hammersmith and Fulham

The Apricot programme has definitely enabled me to positively reflect on my own wellbeing and has raised my awareness of accepting who I really am as well as improved my relationship with myself...

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Cinzia D’Ambrosi | Photojournalist

The Apricot wellbeing programme has enabled me to reflect on my own health and wellbeing. The programme has allowed me to look back at the causes of particular emotional and behavioural blocks that stand on the way to health and wellbeing...

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Anthony Fleetwood's review on 14 Aug 2020

Nawal makes you feel very relaxed and at ease. She creates a safe and nurturing environment - you feel listened to, she hears you and allows you space to talk or not! ....

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Sharon Tomlin's review on 13 Aug 2020

Nawal is a phenomenal practitioner who through her compassionate and emotionally intelligent approach enabled a long-lasting positive impact on how I see life. The techniques, guidance and advice given enabled me to have a better understanding on how to nurture, place and protect myself. Thank you Nawal!

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Debbie Kilby's review on 29th July 2020

Nawal listened without criticism or opinion - she helped me question myself and find the right answers for me! 6 months on from several meetings with her I am in a much better place both in my home life and career. She is truly inspirational and cannot recommend her enough ....

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Miramistic way review on 11 Sep 2020

It was an amazing experience to be heard properly. Nawal's communication approach has made me see another perspective of my life, many other opportunities were on my way, which I was unaware of....

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